We are unable to modify, add items to, or change an order once it has been placed. If you would like to purchase additional items, please place a new order on our website.

If your initial order has not yet been shipped, we are happy to ship all of your items together. If this is your preference, please let us know in the NOTES section at checkout.

Yes! We accept pre-orders exclusively for products marked as "Pre-Order" on our website. The estimated shipping date is specified directly on the product page. Pre-ordered items are charged at checkout when you place your order, and you will receive a shipping confirmation email with tracking details as soon as your package is on its way.

Yes! We work with hundreds of Poms - so the Pom in the photo on our website is not necessarily the one you will receive with your order. Our in-house stylist pairs a Pom to compliment the color and style of each of our bags and clutches. You can either leave it to us to send you a fabulous Pom paired with your beautiful bag. Or, you can request a specific Pom for your bag by letting us know your preference in the NOTES section at checkout. Please reference the list of Poms in the Accessories section of our website and tell us the letter of the Pom that you choose.

Specialty Poms (Letter Poms, Evil Eye Poms, Holiday Poms, Sprinkle Poms, etc.)  are not included with your purchase of a bag and cannot be substituted for a Classic Pom. These items must be purchased separately.

Our bags are lightweight, durable, and versatile and, therefore, perfect for travel! The Medium and Large size Core Collection bags are the approved size for airplane carry on. All of our Core bags can be rolled for packing. Follow this link to learn how to roll your bag so that it will find its beautiful shape once you unpack.

Capsule and Palma Collection bags cannot be rolled or folded.

Whether at home or on the go, keep in mind our weight limit recommendations for our Core Collection!

We do not accept pre-orders.

For any SOLD OUT items, enter your email in the box above the product description that reads “Notify me when this item restocks.” You will receive an email notification as soon as the item is back in house!

Please visit our “Personalize Orders” tab and tell us about your event. We have customized orders for golf and tennis outings, wedding parties, friends weekends, office retreats, and more. We’d love to help you #shareyourcitronlove with others!

Yes! Please use Promo Code ‘CT’ at check out. This will remove any shipping costs and notify our team that you have selected ‘pick up’ for your preferred shipping method. A member from our team will contact you within 24-48 hours to arrange a pick up time.

Our products are handmade by our eight talented artisan communities in Mexico and Guatemala. Our artisans do their best to keep up with the growing demand of our products as we grow in popularity across the country. They send us finished products regularly and we add those to our website as quickly as we can.

That said, we cannot guarantee when certain styles or sizes will arrive. If you are interested in an item that is currently SOLD OUT, enter your email in the box above the product description that reads “Notify me when this item restocks.” You will receive an email notification as soon as the item is back in house!

Exact dimensions and measurements are detailed directly on each individual product page. You can also review our complete size guide anytime by visiting the Dimensions page located in our main navigation menu.

Yes, to keep your bag looking its best, we recommend adhering to the following weight guidelines for our hand-woven bags:

• Medium: up to 30 lbs
• Large: up to 35 lbs
• X-Large & Weekender: up to 40 lbs

Occasionally, the woven plastic will lift out at the point where a row of weaving ends on the bag. Not to worry - the plastic weave will not continue to lift out. To repair the bag you can either: Carefully snip the pieces that are sticking out with a pair of scissors. Or, if you are not comfortable repairing it yourself, contact us via our customer support form. Please include a photo of your bag. We will arrange for you to return the bag and then we will make the repair and send it back to you.

Our Core, Capsule, and Lemon Drop bags are hand woven with recycled plastic. The Core and Capsule bags will retain their shape if stored upright. If the Core bags are rolled properly, they can be stored or packed and will retain their shape when unfurled. 

To clean Core, Capsule, and Lemon Drop bags, wipe your bag with a damp cloth and allow it to air dry. After a day at the beach, remove your Pom and rinse your bag gently with a hose. The sand will drain through the weave. Let the bag dry thoroughly before replacing the Pom.

For Palma Collection items, take care to keep dry. Store bags in the duster in which they arrived.

Please return items in their original packaging - or similar conditions - to 12 Shore Road, Old Greenwich, CT 06870. Core Collection bags must be rolled in the same way in which you received them. DO NOT FOLD Core or Capsule Collection bags when packing them for return.

Folded bags will not be eligible for refund.

Return shipping is at your cost.

Once an item is returned AND confirmed to be in its original condition, a refund will be issued. You will receive an email confirmation of this refund to the email address you included when you placed the order. 

Full-priced items in their original, unused condition with all tags and original pom attached, returned within 10 days of delivery. Core Collection bags must be rolled as received (never folded).
The following items are strictly FINAL SALE and cannot be returned:

• All sale, clearance, or discounted items.
• Orders placed using promotional discount codes.
• Charity event, trunk show, or pop-up boutique purchases.
• International orders.
• Bags returned folded or damaged due to improper packaging.

We hope that all of our items arrive to our customers not merely intact, but in pristine condition and ready to wear. However, in the event that your bag arrives with any kind of damage or issue, please contact us via our customer support form. Please include a photo of your bag. We will arrange the return of your bag and issue a refund or send out a replacement accordingly.

We are unable to process an exchange. Please follow the instructions above on how to return an order. 

Once you’ve started your return, you can choose to purchase your new item right away, or you can wait for your return to be processed and your refund issued.

Once the return is received at the Squeeze De Citron headquarter location, the items will be inspected, and eligible refunds will be processed within 1-2 business days. 

You will receive an email once the return is processed. The amount of time it takes for funds to appear in your account is dependent on your credit card provider.

We do not cover the costs of return shipping. You are responsible for the packing and shipping costs for your item.

If you are shipping an item valued at $75 or more, we recommend using a trackable shipping service or purchasing insurance with your shipping label. We cannot guarantee the receipt of your returned item.

We do not have the ability to modify your order after it’s been placed. To add an item, you must place a new order on our website.

If your initial order has not yet been shipped, we are happy to ship all of your items together. If this is your preference, please let us know in the NOTES section at checkout.

No - our system only allows for one discount code per order. 

We do not accept pre-orders.

For any SOLD OUT items, enter your email in the box above the product description that reads “Notify me when this item restocks.” You will receive an email notification as soon as the item is back in house!

Write a clear and concise answer to guide your customers.

Yes! Please use Promo Code ‘CT’ at check out. This will remove any shipping costs and notify our team that you have selected ‘pick up’ for your preferred shipping method. A member from our team will contact you within 24-48 hours to arrange a pick up time.

Yes! We work with hundreds of Poms - so the Pom in the photo on our website is not necessarily the one you will receive with your order. Our in-house stylist pairs a Pom to compliment the color and style of each of our bags and clutches. So, you can either leave it to us to send you a fabulous Pom paired with your beautiful bag. Or, you can request a specific Pom for your bag by letting us know your preference in the NOTES section at checkout. Please reference the list of Poms in the Accessories section of our website and tell us the letter of the Pom that you choose.

b. Specialty Poms (Letter Poms, Evil Eye Poms, Holiday Poms, Sprinkle Poms, etc.)  are not included with your purchase of a bag and cannot be substituted for a Classic Pom. These items must be purchased separately.

Orders are typically processed and shipped within 3–7 business days (standard fulfillment schedules apply; orders placed on weekends or holidays are processed the next business day). Domestic deliveries usually arrive within 3–5 business days once in transit.
Once your package has shipped, you will receive an email confirmation containing your tracking number. Clients are responsible for tracking their shipments. In any event of carrier delay or tracking inquiries, please contact the shipping carrier (UPS or USPS) directly, referencing your tracking number.

Yes, we ship to almost every country worldwide! International shipping costs are calculated at checkout based on your destination and cart weight.

• Taxes & Duties: Please note that international orders may be subject to import taxes, customs duties, and handling fees levied by the destination country. An estimate may appear at checkout; however, these charges are not covered by Squeeze De Citron and are the sole responsibility of the customer upon arrival at customs.
• (Note: International orders are final sale and not eligible for returns or exchanges).

In most cases, when a package is missing, it is usually due to one of the following situations: 

a) The package is in an unusual location at your home. Please check around your home - side doors, garage entrance, porch -  to look for the item.

b) The item may have been delivered to a neighbor’s home.

c) The package has been delivered to a different spot on your property.

d) The shipping carrier may have marked the package as delivered before it actually has been. 

e) The shipping address entered may not be correct. Make sure to confirm your shipping address before placing an order!

Yes! We do not include printed price receipts inside our shipping parcels. If you would like to include a complimentary handwritten note, please enter your message in the NOTES field at checkout.

Yes, digital gift cards are available in our store. They are delivered electronically via email immediately after purchase and contain redemption instructions for checkout, with no extra processing fees.

Only one promotional code or discount can be applied per order. Discount codes cannot be combined with automatic site-wide promotions or retroactively applied after checkout is complete.

We would love to partner with you! To apply for a wholesale account or submit an order inquiry, please visit our Wholesale Order page and complete the form. Our team will get back to you with terms and catalog details.

We are always excited to connect with creators who share our love for color, travel, and artisanal craftsmanship. Please email your media kit, social handles, and collaboration proposals to our press team via our Contact Us page.

Yes! We frequently collaborate on event gifting, bridal parties, and corporate bulk orders. Please reach out to our team at least 6–8 weeks in advance through our wholesale or contact page to discuss volume minimums and lead times.