RETURNS

Items must be returned within 10 days from the date of delivery. For Espadrilles, they must be returned within 8 days from the date of delivery. Full-priced items in their original condition, including tag and Pom, are eligible for return.

We need to know the reason for the return in order to approve it.

Core Collection bags must be rolled in the same way in which you received them. DO NOT FOLD Core or Capsule Collection bags when packing them for return.

Folded bags will not be eligible for a refund. Return shipping is at your cost.

The following items are NOT eligible for return:

• Any SALE item – all sales are FINAL SALE. All orders that use a discount code are FINAL SALE.
  
• Any item purchased at a charity event, shopping fair, fundraising boutique, etc. is FINAL SALE.
  
• Bags that arrive damaged from folding or incorrect return packaging.
  
• Original shipping charges are not refundable.
  

SUBMIT A RETURN REQUEST

Click the profile icon in the store's navigation, or click here, and then request a return.

Log in to your account:

1. In the Email field, enter your email address and click Continue.
   
2. Open the email sent from our store and copy the six-digit verification code.
   
3. Return to the online store and enter the six-digit verification code.
   
4. Click the order you want to submit the return for.
   
5. If your order has more than one item, select the item(s) you want to return.
   
6. Select a return reason and add a note for the store.
   
7. Click Submit request.
   

If your return request is approved and requires shipping, you will receive an email with shipping instructions.

SHIPPING

Please return items in their original packaging—or similar protective packaging—to:

12 Shore Road, Old Greenwich, CT 06870

You are responsible for return shipping costs. Shipping costs are non-refundable.

If you are shipping an item valued at over $75 USD, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

REFUNDS

Once an item is returned and confirmed to be in its original condition, a refund will be issued less the original shipping cost and an 8% restocking fee.

You will receive an email confirmation once your refund has been processed.

Eligible refunds will be processed within 3 business days. The time it takes for the funds to appear in your account depends on your payment provider.

EXCHANGES

Exchanges are available for eligible items.

When requesting an exchange, no restocking fee will be charged. However, the customer is responsible for paying the shipping cost of the replacement item.

If you prefer a refund instead of an exchange, the return will be processed according to our refund policy, including the applicable 8% restocking fee.

Please note that if you exchange the same product for a second time, a $25 USD restocking fee will apply.

Items on SALE are not eligible for exchange or refund.